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Account Security and Legal Terms You Need to Know

Your account, payment details, and game history are protected by strict data-handling practices and clear account rules.

Account ownership verifiedData encrypted end-to-endWithdrawal verification requiredSupport in English and regional languages
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uus 77 Account Security and Legal Terms You Need to Know
GET IN TOUCH

How to Reach Our Legal and Support Team

Our support team is available to answer questions about your account, your rights, and our policies. Reach us via email, live chat during business hours, or phone through our verified contact channels.

Email Support Send a message to our legal and account team anytime. We respond within 24 hours on weekdays with answers about your rights, data access, or account closure requests.
Live Chat Open the chat window during business hours (Monday–Friday, 09:00–18:00 Western Indonesia Time) to ask about account terms, payment holds, or verification steps.
Phone Line Call our support desk weekdays 10:00–17:00 Western Indonesia Time. A representative will help you with account queries, document requests, or closure procedures.
SECURITY AND TRUST

How We Keep Your Data Safe and Your Account Secure

Account security starts with your password and two-factor authentication. We encrypt all communication between your device and our servers, and we monitor for suspicious login attempts.

Password and 2FA

Set a strong password during registration. Enable two-factor authentication in your account settings so only you can log in, even if your password is compromised.

Encrypted Connection

All data sent between your phone or computer and uus 77 is encrypted using industry-standard TLS. Your payment details never travel unprotected across the internet.

Withdrawal Verification

Every withdrawal is checked against your deposit payment method and screened for fraud signals before processing. Verified withdrawals clear within one to three business days.

Data Retention Policy

We keep transaction records for seven years to comply with financial rules. Account data is held for the duration of your membership, then deleted unless legal obligations require longer storage.

No Third-Party Sharing

Your personal information is not sold or shared with advertisers. Payment processors and compliance partners receive only the information needed to process your transaction.

Request Your Data

Contact us to request a copy of all information we hold about you, or to ask for corrections or deletion. We process these requests within 14 days.

Frequently Asked Questions About Your Legal Rights

Find answers to the questions we hear most often from players in Indonesia about account rights, data access, payment security, and how to request changes to your account.

We collect your full name, date of birth, email address, phone number, and residential address to verify your identity and comply with regional rules. We also record your IP address, device type, and browser information for security purposes. This data is stored on encrypted servers and is never shared without your permission.

Email our support team with the subject 'Data Access Request' and we'll send you a copy of all information we hold about you within 14 days. The file includes your account history, deposits, withdrawals, game activity, and any documents you've submitted for verification.

Yes. You can close your account anytime through your account settings or by contacting support. Any remaining balance is returned to your original deposit method via DANA, OVO, GoPay, QRIS, or bank transfer within five business days. Closed accounts cannot be reopened.

Your account login is deactivated immediately, but we retain your transaction records for seven years to meet financial reporting requirements. Your personal contact information is anonymised after two years unless you request deletion earlier or where legal obligations require longer storage.

Identity verification confirms you are the account holder and prevents fraud. Payment verification matches your withdrawal method to your deposit source so funds reach only you. These checks are required by regional financial regulations and protect your account from unauthorised access.

After your withdrawal request is verified and approved, DANA, OVO and GoPay transfers usually clear within one to two hours. QRIS and bank transfers typically complete within one to three business days. You'll see a confirmation email as soon as the request is processed.

Yes. Log into your account settings to update your email, phone number, or residential address. If you need to correct your legal name or date of birth, contact support with a copy of your ID. Changes are reviewed within 24 hours on weekdays.

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