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Our Terms Shape How Your Account Works

When you open an account with us, you're agreeing to the rules that keep your wallet safe, your withdrawals on track, and your gameplay fair.

Account creation and eligibilityPayment and withdrawal rulesDispute and closure procedures
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uus 77 Our Terms Shape How Your Account Works
GET HELP ANYTIME

Reach Us When You Have Questions

Email Support Send questions about these terms to our support team. We respond to all account and policy queries within 24 hours, Monday through Sunday. Include your account number so we can review your specific situation.
Live Chat During Peak Hours Open the chat widget in your account lobby from 10 AM to 10 PM Jakarta time, seven days a week. Our team walks you through any term you're unclear about or helps resolve disputes related to account access.
Account Settings Portal Head to your account settings to update contact details, request copies of terms, or initiate a closure request. Changes take effect within one business day. All requests are logged and timestamped for your record.
YOUR DATA SECURITY

How We Protect Your Account and Information

Encryption and Login Security

Your password and session are encrypted end-to-end. We store passwords using industry-standard hashing, never plain text. Two-factor authentication is available in account settings to add an extra layer before anyone can access your wallet.

Data Retention and Deletion

We retain your account data for seven years after closure to comply with local financial regulations and dispute resolution. You may request erasure of non-essential personal data at any time by contacting support; transaction history and identity verification records are retained for the full term.

Cookie and Tracking Policy

We use essential cookies to keep you logged in and functional cookies to detect fraud. Analytics cookies track which games and payment methods you use so we can improve the experience. You can disable non-essential cookies in your browser; essential ones cannot be turned off.

Third-Party Data Sharing

We share transaction data with payment processors (DANA, OVO, GoPay and QRIS networks) only as needed to complete your deposit or withdrawal. We do not sell or rent your email, phone, or gaming history to third parties under any circumstances.

Account Verification Process

When you deposit more than 5 million Rupiah in a single month, we ask for identity verification to comply with Indonesian anti-money-laundering rules. You upload an ID photo through the account portal; verification takes 1–2 hours and does not block withdrawals already in progress.

Request Changes or Access

You have the right to request a copy of all data we hold about you, correct inaccurate information, or ask us to erase it where not legally required to keep it. Submit requests in account settings or email support; we respond within 10 business days.

Your Terms & Conditions Questions Answered

When you request account closure in settings, we immediately freeze new deposits and gameplay. Any balance remaining in your wallet is paid out to your registered payment method (DANA, OVO, GoPay or QRIS) within 48 hours. Closed accounts cannot be reopened; you must create a new account if you wish to return.

We may update these terms to reflect changes in law, payment rules, or security practices. We notify all active accounts of material changes via email at least 30 days before they take effect. Your continued use of your account after the notice period counts as acceptance. You may close your account during this period if you disagree.

Account eligibility depends on local law. You must comply with the laws of your jurisdiction when using uus 77. We verify identity for all new accounts using government ID. Accounts opened with false information or by ineligible persons are terminated immediately and any balance forfeited.

If a deposit fails or a withdrawal does not arrive, contact support within 14 days with your transaction ID and screenshot. We investigate with the payment provider (DANA, OVO, GoPay or QRIS) and either return your funds or credit your account balance within 7–10 business days. Disputes filed after 14 days cannot be pursued.

Email our security team immediately at [email protected] if you notice unauthorized activity. Do not share your password with anyone. We freeze accounts under investigation, review login history, and restore balance if fraud is confirmed. Response time is 24 hours during business days.

Transaction records are kept for seven years after account closure to satisfy Indonesian financial law and help resolve disputes. You can download your full history from the Statements section in your account settings at any time. Deleted accounts retain records in our archive but are not accessible to you.

Violations — such as using multiple accounts, sharing your login, attempting fraud, or breaching gameplay rules — result in account suspension or permanent closure. We retain any balance in closed accounts for 90 days; unclaimed balance is forfeited. Banned players cannot open new accounts.

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